Terms of Service

Agreement

These Terms are an agreement between you and PlayBound, a trading name of Hannah van der Deijl ("PlayBound", "we", "us"), about your use of the PlayBound app and related services (the "Service"). By creating an account or tapping a button that says you agree, or by using the Service, you accept these Terms and acknowledge our Privacy Policy. If you don't agree, don't use the Service.

What PlayBound is

PlayBound helps parents and caregivers discover kid-friendly places and events using map data, venue details and content contributed by other users. Much of the information is contributed by people like you and by third parties. We don't inspect every place, and we can't promise that any listing, opening hour, price, amenity, age suggestion or review is accurate, current or suitable for your child.

Use your own judgement, supervise your children, and check with the venue before you go. You visit places at your own risk.

Who can use it

You must be at least 18 and able to form a binding contract. Guests can browse a limited preview without an account; posting, saving and reviewing need an account.

Your account

Give accurate information, keep your login private, and tell us if you think someone else has used your account. You are responsible for activity under your account. You can delete your account in Profile > Privacy & Legal.

Your content and our licence

You keep ownership of what you post: reviews, ratings, tips, photos, spots, events, suggestions and anything else you submit ("Your Content"). PlayBound doesn't claim ownership of it.

By submitting Your Content you grant PlayBound a worldwide, non-exclusive, royalty-free, perpetual and sublicensable licence to use, host, store, reproduce, modify (for example resize, crop, re-encode or translate), adapt, combine with other data (for example to calculate ratings and age-range summaries), publish, display, distribute and create derivative works from Your Content, in any media, in connection with operating, providing, promoting and improving PlayBound and our related services. This includes training, testing and improving our own machine-learning and AI models (for example to help moderate content or improve search). This licence lets us show Your Content to other users and keep showing it as part of the shared map.

The licence continues for Your Content that is kept after you delete your account (see "Deleting content and accounts") and for copies that other users or our providers legitimately made or stored while it was public. It does not give us the right to use your personal information in ways the Privacy Policy doesn't allow, and it does not transfer ownership.

You promise that you own Your Content or have the right to post it and grant this licence, that it doesn't infringe anyone's rights or break the law, and that anyone identifiable in a photo is fine with it being posted (and, for children, that you are their parent or guardian or have permission).

Ideas or feedback you send us (for example through "Send a Suggestion") may be used by us without obligation or payment to you.

Community rules

Don't post or do any of the following:

• anything unlawful, hateful, harassing, sexually explicit, violent or that exploits or endangers children
• fake, paid-for, incentivised or misleading reviews, or reviews of places you haven't visited or businesses you own or work for, without saying so
• spam, advertising, or unrelated links
• other people's personal information (including addresses, phone numbers or identifiable photos of children) without permission
• content you don't have the rights to (for example copied photos or text)
• attempts to break, overload, scrape or reverse-engineer the Service, or to bypass limits or security

We filter some language automatically, and admins may review content. We can hide or remove content or restrict accounts that break these rules or that we reasonably think are harmful, without notice where appropriate.

You can also block another user directly from a review of theirs - their reviews and photos stop showing up for you across the app. This doesn't remove their content for other people or notify them; use "Report" instead if you think content should come down entirely. Manage or undo a block any time in Profile > Privacy & Legal > Blocked accounts.

Reporting content

You can report a spot, event, review or event review from the app using the "Report" option, or notify us of illegal content by emailing support@playboundapp.com. Tell us what the content is, where it appears in PlayBound, and why you believe it is illegal or breaks these Terms - we review reports and act on them as quickly as we reasonably can. If you think content infringes your copyright, email support@playboundapp.com with details of the work, where it appears in PlayBound, and your contact information.

If we remove or restrict something you posted following a report, we will tell you which report reason we acted on next time you open the app.

Deleting content and accounts

You can edit or delete your own reviews and events at any time. When you delete your account, we delete your login, profile, saved items and suggestions. Content you posted (spots, events, reviews, photos) stays available without your name unless you choose "also delete my reviews, photos and events" when deleting. Spots you added are shared map data that others rely on, so they stay but lose your name. We describe this in more detail in the Privacy Policy.

Third-party services and content

PlayBound uses Google Maps and Google Places for maps, venue information and venue photos, and lets you sign in with Apple or Google. Those services have their own terms, and using PlayBound's map features means you are also bound by the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy). Links to venues' or organisers' websites lead to sites we don't control.

When you add an event using a photo or link, an AI service suggests details. Suggestions can be wrong; you must check them before posting and you are responsible for what you post.

Our rights

The PlayBound name, logo, app and the compilation of the Service belong to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app for your own non-commercial use. Third-party content belongs to its owners.

Free service

PlayBound is free to use and will stay free. The Service is provided without any guarantee of availability, and we may change, suspend or stop features at any time.

Ending your use

You can stop using PlayBound and delete your account at any time. We may suspend or end your access if you break these Terms, if we are required to by law, or if we stop offering the Service. Sections that by their nature should continue (such as the licence to retained content, disclaimers and liability) survive.

Disclaimers

To the extent the law allows, the Service and everything in it is provided "as is" and "as available", without warranties of any kind, including accuracy, safety, fitness for a particular purpose and non-infringement. Nothing in these Terms limits rights you have as a consumer that can't be excluded by law.

Limits on our liability

To the extent the law allows, we are not liable for indirect or consequential loss, for loss of data or profits, or for anything that happens at or because of a place, event, or person you found through PlayBound. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or where doing so would make a term unfair under the Consumer Rights Act 2015. If you are a consumer in England and Wales, nothing here affects your statutory rights.

Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. Mandatory consumer protections in the country where you live still apply.

Changes to these Terms

We may update these Terms. If a change is material we will tell you in the app and ask you to accept the new version before you continue. Continuing to use the Service after that means you accept it.

Contact

Business address: PlayBound, Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom. Email: support@playboundapp.com

This is also our single point of contact for authorities and users under the EU Digital Services Act. We communicate in English. We do not currently have a legal representative appointed in the EU under Article 13 of the EU Digital Services Act. We intend to appoint one, which may also serve as our GDPR Article 27 representative.