PlayBound help & contact
Last updated: 8 November 2026
Contact us
Email support@playboundapp.com and we'll get back to you as soon as we can. If your question is about your account, please write from the email address you use for PlayBound.
You can also send us ideas and feedback from inside the app, using the suggestion button on the map.
Business address: PlayBound, Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom.
Can't sign in?
If you created your account with Apple or Google, sign in with the same button you used the first time.
If you use an email address and password, tap "Forgot password?" on the login screen. We'll email you a code to set a new password.
Still stuck? Email support@playboundapp.com from the address you use for PlayBound and we'll help you get back into your account.
Report something that should not be there
If a spot, event, review or photo is wrong, offensive, or shows something private (such as an identifiable child), please report it and our team will review it:
- Spot or event: open it and tap the flag icon at the top.
- Review: tap "Report" under the review.
- Photo: open the photo and tap the flag icon.
You can also email support@playboundapp.com, including for copyright or takedown requests.
Block someone
Tap "Block" under one of their reviews. You will no longer see their reviews or photos anywhere in the app.
To undo it, go to Profile, then Privacy & Legal, then "Blocked accounts".
Change or remove what you posted
You can edit or delete your own reviews and events at any time from the spot or event they belong to.
Analytics
Usage analytics are off unless you turn them on. To change your choice, go to Profile, then Privacy & Legal, and switch "Share usage analytics" on or off.
Delete your account
Go to Profile and tap "Delete my account". Full details, including how to ask us to delete your account without the app, are on our account deletion page: https://link.playboundapp.com/delete-account
Privacy and terms
Read how we handle your information in our Privacy Policy (https://link.playboundapp.com/privacy) and the rules for using PlayBound in our Terms of Service (https://link.playboundapp.com/terms).